Data protection

Data protection - General information

The Verein für Berliner Stadtmission, Lehrter Str. 68, 10557 Berlin, Tel.: +49 (0)30 69033-3, Fax: +49 (0)30 69033-5559, info[at] is the responsible body within the meaning of the data protection regulations.

The protection of your data is important to us. We are therefore committed to handling your data transparently and responsibly by informing you below about what happens to your personal data when you visit our website or perform other actions on our website. Personal data is data that can be used to identify you.

The processing of personal data is based on the legal norms of the applicable laws, in particular the Data Protection Act of the Protestant Church in Germany (DSG-EKD).

Data collection and processing of your data

We process personal data of our users insofar as this is necessary to provide a functional website and our content and services. The processing of personal data of our users takes place regularly only with the consent of the user.

The provision of personal data is not required by law or contract or necessary for the conclusion of a contract. If personal data is not provided, certain services, such as receiving the newsletter, cannot be utilised.

1. What data is collected when you visit our website and how?

You share your data with us, for example, by registering in our various contact forms. Furthermore, when you visit our website, our website operator Host Europe automatically collects data in order to improve user-friendliness or to ensure the error-free use of our website (see section II).

2. Your rights regarding your data

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You can contact our data protection officer at any time with regard to this and other questions on the subject of data protection.

a. Revocation of your consent to data processing
You can withdraw your consent at any time. All you need to do is send us an informal email. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

b. Right to lodge a complaint with the competent supervisory authority
In the event of breaches of data protection law, the data subject has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the Commissioner for Data Protection in the Evangelical Church in Germany.

c. Further rights
You also have the right to rectification, erasure, restriction of processing, data portability and the right to object to processing. You can contact us or the data protection officer at any time at the address given in the legal notice if you have further questions on the subject of personal data.

Cookie settings

Cookie settings

Online donation and campaign donation

Description and scope of data processing

On our website, we offer users the opportunity to donate online to the Berlin City Mission. On our website, we also offer users the opportunity to create a campaign donation or to make a campaign donation for a specific project. The data is entered into an input mask and transmitted to us and stored. The details marked with an ‘*’ are required for the online donation. All other information is voluntary.

The following data may be collected as part of the donation:

The IP address of the user
Date and time of registration
Surname*, name*, form of address* and title
Company name
Street*, postcode*, town*, country*
Date of birth
Mail address*
Telephone number
Payment method
Account holder*
Your data entered in the donation form will be processed for us by our service provider GRÜN spendino, with whom we have concluded an order processing agreement. The technical operator of GRÜN spendino is GRÜN Software Group GmbH, Pascalstraße 6, 52076 Aachen, Germany

Legal basis and purposes of data processing
The collection of the user's data is necessary for the fulfilment of the online donation or the event donation or event donation campaign with the user and is based on §6 No. 5 DSG-EKD.
If desired, the transmitted data will be listed in a donation receipt and made available to you. The legal basis for this is consent in accordance with Section 6 No. 2 DSG-EKD. If requested, we will send you further information about our aid projects in our donation newsletter. The legal basis for this is consent in accordance with Section 6 No. 2 DSG-EKD.

Duration of storage
The data will be deleted as soon as it is no longer required to fulfil the purpose for which it was collected.

Data transfer to third parties
We do not pass on any data to third parties. Depending on which payment service provider you select in the ordering process, we will pass on the payment data collected for the processing of payments to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service.

For direct debit payment to our house bank
For payment via PayPal to Paypal
Stripe, Inc. when paying by credit card.
In some cases, the selected payment service providers also collect this data themselves if you create an account with them. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

Right of objection and removal
If the data is required to fulfil the purpose, premature deletion of the data is only possible insofar as contractual or legal obligations do not prevent deletion.

Further data protection information for our donors

Data protection information for our donors to download (DE)

Provision of the website and creation


Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer.
The following data is collected:

1. information about the browser type and version used
2. the user's operating system
3. the IP address of the user
4. date and time of access
5. websites from which the user's system accesses our website

The data is also stored in the log files of our system. This data is not stored together with other personal data of the user. The data is stored in log files to ensure the functionality of the website. For this purpose, the user's IP address must remain stored for the duration of the session.


A cookie called ‘Spamshield’ is created to make it more difficult to send spam emails via the contact forms.
No personal data is stored in this cookie. It only checks whether the browser can store cookies in order to distinguish it from a spam bot. The user data collected in this way is pseudonymised by technical precautions. It is therefore no longer possible to assign the data to the accessing user. The data is not stored together with other personal user data.
When accessing our website, users are informed about the use of cookies for analysis purposes by an information banner and referred to this data protection declaration. In this context, there is also a note on how the storage of cookies can be prevented in the browser settings.
We also use cookies on our website that enable us to analyse the surfing behaviour of users. (see Matomo statistics)

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content. You can recognise an encrypted connection both by the text ‘https://’ in the address bar of the browser and by the lock symbol. If SSL or TLS encryption is activated, the data that you transmit to us on our website via tools or contact forms cannot be read by third parties.

Contact form and e-mail contact

There are various contact forms and input masks on our website that can be used, for example, to contact us electronically or to send donations. If a user makes use of this option, the data entered in the input mask will be transmitted to us and stored. The data entered in the contact form is therefore processed exclusively on the basis of your consent (Section 6 (2) DSG-EKD). You can revoke this consent at any time. All you need to do is send us an informal email. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

Depending on the form, data such as e-mail address, name/company, title, bank details if applicable and information on donation behaviour (project, donation amount, payment method) as well as the IP addresses of donors are stored. No data is passed on to third parties in this context. The data is used exclusively for the processing of the conversation or the order (newsletter/panorama dispatch, transaction of a donation/permanent donation, collection of donations in kind or applications for a job or for voluntary work).

E-mail security
The user agrees to electronic communication as soon as he/she establishes electronic contact with the Verein für Berliner Stadtmission or a non-profit subsidiary. The user is advised that e-mails can be read or changed without authorisation and unnoticed during transmission if they are not encrypted.

The Verein für Berliner Stadtmission uses software to filter unwanted e-mails (spam filter). The spam filter can reject e-mails if they have been identified as spam by certain characteristics.


You can subscribe to a free newsletter on our website. When you register for the newsletter, the data from the input screen is stored using email marketing software from the service provider CleverReach. This company CleverReach GmbH & Co. KG is represented by CleverReach Verwaltungs GmbH, which is represented by the managing directors Christian Schmidt and Jens Klibingat, Mühlenstr. 43, 26180 Rastede/Germany, each with sole power of representation (see § 7 Data security). The customer's data is hosted on the provider's servers in a data container specially reserved for the user, so that other customers of the provider or third parties have no access to the customer's data. Read more).

The following data is stored: email address, name/company, title and the format in which you must receive your newsletter. Your consent is obtained for the processing of the data as part of the registration process and reference is made to this privacy policy. Only the data required for sending the newsletter will be stored. The data will be used exclusively for sending the newsletter and will not be passed on to third parties for advertising purposes.

Plugins and Tools

Our website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. The YouTube server is informed which of our pages you have visited.
If you are logged in to your YouTube account, you enable YouTube to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account.

We use Matomo (formerly Piwik), an open source software for the statistical analysis of user access. Matomo uses cookies, which are stored on the user's computer and enable the use of the website to be analysed. The information generated by the cookie about the use of our website is stored on our server in Germany. The IP address is anonymised immediately after processing and before it is stored. Users can prevent the installation of cookies by selecting the appropriate settings in their browser software.

Contact person

The Berlin City Mission employs a full-time data protection officer who is responsible for the transparent handling of your data:

Jens Opelt
Lehrter Str. 68
10557 Berlin

+49 (0)30 69033-424